South Eastern Railway

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Citizen Charter

	Land Licensing ( connected with Railway Siding )

	Way Leave Proposal

	Citizen Charter of Passenger Services

	Commercial Notification of Pvt Sdgs

	Allotment of Commercial Plots


	Passenger Ticketing

	Parcels

	Full Tariff Rate ( FTR ) Coach or Train Booking

	Freight Service

	Cleanliness

	Reply of Public Complaints

	Theft of Luggage

	Co-operation from Passengers

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Refunds in divisional /Chief Comml Manager

5.0 Refunds in Divisional/Chief Commercial Managers' Office::
Sl. No.	Service	Time limit	Single Window Agency (to be contacted for progress/ non-compliance)
5.1	Coaching Refunds	60 days after submission of TDR & claim	Dy CCM/Ref
5.2	Goods Refunds	60 days	Dy CCM/Ref
5.3	Shortage/damage/leading to complaints/open delivery etc.	45 days	Dy CCM/Claims dccmcl@ser.railnet.gov.in

Source : South Eastern Railway CMS Team Last Reviewed : 07-10-2016

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