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Citizen Charter

• Citizen Charter of Passenger Services
• Way Leave Proposal
• Land Licensing ( connected with Railway Siding )
• GM’s Message
• Commercial Notification of Pvt Sdgs
• Allotment of Commercial Plots
• Refunds in divisional /Chief Comml Manager
  • Ticket Deposite Receipt
• Passenger Ticketing
• Full Tariff Rate ( FTR ) Coach or Train Booking
• Parcels
• Freight Service
  • E payment Agreement
• Cleanliness
• Reply of Public Complaints
• Theft of Luggage
• Co-operation from Passengers

Divisions

• Adra
  • ADMINISTRATION
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• Kharagpur
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• Ranchi
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Department

• Accounts
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• Admin
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      • South Eastern Railway
      • x
      • x
    • Refund of fare ( Coaching )
      • Refund Rules
    • Refund of freight
      • Application Form for Claim Refund of Freight / Overcharge of Goods / Parcel
    • Reservation
      • MANUAL RESERVATION
      • Rail Travelers Service Agents
      • Rajdhani, JanShatabdi, Duronto
      • Indrail Passes
      • Rail cum Hotel Booking
      • Tatkal Reservation
      • Reservation Rules
      • Know Your Ticket
      • IVRS
      • Izzat Monthly Season Ticket
    • Booking
      • Booking of Luggage and Parcels
      • Booking of Tourist Cars and Reserved Carriages
      • Booking of Special Train
      • How to carry pet dogs
      • Booking of Parcels
    • Other Information
      • Platform Ticket
      • National Train Enquiry System
      • Information on availablity of reservation on Mobile Phone
      • Information on Train Running in Cable TV
      • Vigilance
      • Announcement of Train
      • Service Agents
      • City Booking Office
      • UTS
      • Coach Layout
      • Touch Screen Terminals
    • Rail Travel Concession
      • Concession Certificate
      • Rail Travel Concession
      • Rail Travel Concession available to various categories of passengers
    • Amenities
      • Bed- Rolls
      • Licensed Porters
      • Water Cooler
      • Amenities Available at Selected Stations
      • Catering Arrangements on Trains of S.E.Rly
      • Catering Arrangements
      • Duties of the Travelling Ticket Examiner
      • Duties of Coach Attendent
      • List of Major & Minor Static Catg Units Over S.E.Rly
      • Wheel Chair and Stretchers
      • Retiring Rooms and Dormitories
      • Cloak Room
      • Medical Aid
      • Platform Tickets
      • Quota for Rail cum Hotel Booking
    • Telephone Numbers
  • Action Plan on Maintaining Cleanliness at Railway Stations & Railway Tracks
  • Citizen’s Charter
  • YTSK , JTBS over CKP Division
  • Circular
  • Time Table Advertisement
  • Emergency Quota
  • Leveraging of Technology
    • Rules / Policy
      • Contractor
      • Wharfage / Demurrage
      • Refund of fare
      • Compensation Claims
      • Tourist Car , Coach and Train Booking
      • Parcel Handling & Transshipment
      • Pay & Use Toilet
      • Catering Policy & Leasing of Food Plaza
      • Stacking Permission
      • Commercial Plot
      • PCO Booth
      • License ( RTSA ) & CBA
      • Refund of Freight
    • Status
      • Contractor
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      • Food Plaza
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      • Comml Plot
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      • RTSA
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  • News & Updates
    • PREMIUM SPECIALS
    • Independence Day Special
    • Rath Jatra spl
      • 12891
    • ANTYODAYA EXP
    • HUMSAFAR EXPRESS
      • 22887 ( HWH - YPR )
      • 20889 ( HWH - BZA )
      • 22170 (SRC-HBJ)
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    • Special
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    • DYNAMIC PRICING on TATKAL
    • Weekly Express
  • Goods
    • Freight Marketing
      • Siding List
      • Policy Guidelines FIS
      • Circular
      • Ratinalization of Rate for Parcel / Freight Sevices
      • Private Freight Terminal
      • Outstanding
      • E-payment
  • Expression of Interest
  • Tender Notice
    • On Board Catering Contract
    • Leasing of Parcel
  • Compensation claims
    • Accdts & Untoward incidents
      • Compensation for Train accidents or untoward incident
      • Under construction
      • Under construction
      • Form for lodging FIR / Compalint in case of Theft / Robbery / Dacoity
    • Goods / Parcel / Luggage
      • General responsibility of the Railway administration
      • Liability after termination of transit ( Section 99 of the Railways Act , 1989)
      • Claims for Goods and Parcel
      • Application form for preferring Compensation Claim
      • Liability in respect of consignments booked at owner’s risk rate
      • Liability in respect of consignments booked to sidings
      • Settlement of Claim
      • Missing and damaged goods report
• Stores
  • Organisation
  • Suppliers
    • Purchase Order Details
  • Circulars
• Construction
  • About Us
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  • Tender
  • Drawing Position
  • MCDO
  • Happening
    • Hon`ble MR`s visit at Hatia on 07.06.2015
    • Sports 2015
    • Farewell to GM/SER by Construction organisation
    • CAO/CON`s RNC Inspection on 17.11.16
    • Rou-I & II Inspection on 23 & 24.11.2016
  • Ongoing Project Status
  • Estimate Position
  • PWay material
• Electrical
  • About us
    • BRIEF HISTORY
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• Civil Engineering
  • ENGG WORKSHOP SINI
  • About Us
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  • Key Stastics
    • Track
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    • General
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    • Tr. Machine
    • Siding
    • Level Crossing
  • Approved Consultants
    • List of Approved Consultants
    • Application form for Consultants
  • Registration of Approved list of Contractors Class ’A’
• Mechanical
  • General Wing
  • Organisation Tree
  • Diesel Wing
    • LocoParameter
  • Disaster Mnagement
  • Coaching Wing
  • Freight Wing
  • Workshop Wing
  • Material Wing
  • Planning Wing
  • Drawing Wing
  • Power Control Wing
• Medical
  • Organisation Structure
  • Central Hospital, Kolkata
  • BMW Management at Central Hospital
  • Update on CTSE Tie-up
  • Documents & Forms
  • Honorary Visiting Specilist
  • Registration of Firm
  • Recognised/ Tie-up (for treatment & investigation) Hospitals
  • Divisional wing at Kharagpur
    • arup
    • Tender
    • CME on Gynaecology and Obstretrics