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   Commercial
      Leveraging of Technology
         Rules / Policy
            Refund of fare
               Change of journey from lower class to higher class
Levy of Clerkage Charge
Unused tickets on which no reservation has been made
Unused tickets on which reservation has been made
Unused Waitlited or RAC tickets or Waitlisted
Cancellation of E.Tickets
Refund on Tatkal Tickets
Refund on tickets booked against Military / Other Forces Warrants
Refund on tickets purchased on Credit Card
Refund of Security deposite for booking of Special Coaches and Train
Postponement or Preponement of journey on a reserved RAC or Waitlisted tickets
Non- commencement or missing of journey due to late running of trains
Lost , Misplaced , Torn or Mutilated Tickets
Application for refund PRS tickets in other circumstances
Cancellation charge when reservation for starting journey is confirmed and onward journey is not confirmed
Refund of certain fare on failure to provide air-conditioning facility in air-conditioned coaches


 
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Change of journey from lower class to higher class

                                          Change of journey from lower class to higher class

1) Change of reservation shall be allowed on a reserved ticket of lower class for higher class on the same train and day or when reserved for a seat in a class for reservation of a berth in the same class on the same train and day , without levying any cancellation charges but on payment of fresh reservation fee for higher class / berth , provided that. 
   
         a) Accommodation is available, and

         b) The request for change is made .

2) Either during the working hours of reservation office and up to six hours before the scheduled departure of the train or during the course of journey in the train ;

3) The change referred under sub-item (1) shall be allowed only once ;

4) If the ticket on which change of reservation has been allowed under item (1) is cancelled , cancellation charge shall be payable as follows , namely -

        a) Cancellation charge as would have been due if the original reservation had been cancelled at the time when the change of reservation was allowed ;and   

        b) Cancellation charge due in respect of the altered reservation as if the altered reservation is a fresh reservation.




Source : South Eastern Railway CMS Team Last Reviewed on: 16-04-2014  


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