Reason for claiming Refund | Procedure for refund | Time limit for claiming refund | Amount payable |
Failure of AC | Produce a printed certificatefrom the Travelling Ticket Examiner along with your journey ticket at destination station. | Within 2 days. of the date of issue of the certificate ( excluding the date of issue).. | AC 1st Class- difference between AC 1st Class and First Class Fare (Mail/Exp.) for the distance AC was not working. AC 2 Tier /AC 3 Tier Sleeperclasses and sleeper class - Difference between these fares (Mail /Exp.) For the distance AC was not working. AC Chair Car – Difference between this and second class fare (Mail/Exp) for the distance AC was not working. |
Travelling in Lower class for want of accommodation | Produce printed certificate form Travelling Tkt. Examiner, along with your journey ticket | Within 2 days from the date of issue of the certificate (Excluding the date of issue.). | Difference of fare between the fare paid and fare for the class travelled. |
Late running of trains by more than 3 hours Reserved / RAC /WL ticket | Surrender your ticket at journey commencing station | After the scheduled dep. of the train for distance Up to 3 hrs.,upto 200 kms. Up to 6 hrs. Up to201- 500 kms. Up to 12 hrs. over 500 kms. | Full refund without any deduction |
Inability of Railways to provide accommodation to reserved passengers | Surrender your ticket at journey commencing station | Within 3 hours after schedule departure of the train | Full refund without any deduction |
Missing the connection for onward journey due to late running of train | Surrender your ticket at the junction station | Within 3 hours after actual arrivalof the train which has been delayed | Full fare for un -travelled portion after retaining fare for the travelledportion |
Dislocationof train services : (a) Inability of Railway to make alternative arrangement (b) Passenger not willing to make use of alternate arrangements made c) Due to bandh, Rail roko etc | Surrender your ticket Surrender your ticket ------ | Within 3 days of the scheduleddeparture of the train Within 3 days of the scheduledeparture of the train Refund will be granted at the station where journey is terminated | a) Full fare paid for the entire booked journey b) Full fare for un -travelled portion after retaining fare for the travelled portion c) Full fare for un -travelled portion after retaining fare for the travelled portion |
Cancellation of Train due to Accidents, Breaches or Floods | Surrender your ticket | Within 3 days of the scheduled departure of the train | Full fare paid for the entire booked journey |
Death/injury to a passenger in a Railway accident.
| Submission of ticket by passengers relatives | Within 3 days of the scheduled departure of the train | Full fare paid for the entire booked journey
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