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         Rules / Policy
            Refund of fare
               Application for refund PRS tickets in other circumstances
Levy of Clerkage Charge
Unused tickets on which no reservation has been made
Unused tickets on which reservation has been made
Unused Waitlited or RAC tickets or Waitlisted
Cancellation of E.Tickets
Refund on Tatkal Tickets
Refund on tickets booked against Military / Other Forces Warrants
Refund on tickets purchased on Credit Card
Refund of Security deposite for booking of Special Coaches and Train
Postponement or Preponement of journey on a reserved RAC or Waitlisted tickets
Non- commencement or missing of journey due to late running of trains
Lost , Misplaced , Torn or Mutilated Tickets
Cancellation charge when reservation for starting journey is confirmed and onward journey is not confirmed
Change of journey from lower class to higher class
Refund of certain fare on failure to provide air-conditioning facility in air-conditioned coaches


 
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Application for refund PRS tickets in other circumstances

REFUND ON TICKETS ARISING OUT OF OTHER CIRCUMSTANCES  

                                                                                                    

Reason for claiming Refund  

Procedure for refund  

Time limit for claiming refund  

Amount payable

Failure of AC

Produce a printed certificatefrom the Travelling Ticket Examiner along with your journey ticket at destination station.

Within 2 days.  of the date of issue of the certificate ( excluding the date of issue)..

AC 1st Class- difference between AC 1st Class and First Class Fare (Mail/Exp.) for the distance AC was not working. 

AC 2 Tier /AC 3 Tier Sleeperclasses and sleeper class - Difference between these fares (Mail /Exp.) For the distance AC was not working.

AC Chair Car – Difference between this and second class fare (Mail/Exp) for the distance AC was not working.

Travelling in Lower class for want of accommodation

Produce printed certificate form Travelling Tkt. Examiner, along with your journey ticket

Within 2 days  from the date of issue of the certificate (Excluding the date of issue.).

Difference of fare between the fare paid and fare for the class travelled.

Late running of trains by more than 3 hours Reserved / RAC /WL ticket

Surrender your ticket at journey commencing station

After the scheduled dep. of the train for distance Up to 3 hrs.,upto 200 kms.

Up to 6 hrs. Up to201- 500 kms.

Up to 12 hrs. over 500 kms.

Full refund without any deduction

Inability of Railways to provide accommodation to reserved passengers

Surrender your ticket at journey commencing station

Within 3 hours after schedule departure of the train

Full refund without any deduction

Missing the connection for onward journey due to late running of train

Surrender your ticket

at the junction station

Within 3 hours after actual arrivalof the train which has been delayed

Full fare for un -travelled portion after retaining fare for the travelledportion

Dislocationof train  services :

(a) Inability of Railway to make alternative arrangement  

(b) Passenger not willing to make use of alternate arrangements made

c) Due to bandh, Rail roko etc

Surrender your ticket

Surrender your ticket

------

Within 3 days of the scheduleddeparture of the train  

Within 3 days of the scheduledeparture of the train

Refund will be granted at the station where journey is terminated

a) Full fare paid for the entire booked journey

b) Full fare for un -travelled portion after retaining fare for the travelled portion

c) Full fare for  un -travelled portion after retaining fare for the travelled portion

Cancellation of Train due to Accidents, Breaches or Floods

Surrender your ticket

Within 3 days of the scheduled departure of the train

Full fare paid for the entire booked journey

Death/injury to a passenger in a Railway accident.

Submission of ticket by passengers relatives

Within 3 days of the scheduled departure of the train

Full fare paid for the entire booked journey






Source : South Eastern Railway CMS Team Last Reviewed on: 16-04-2014  


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