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   Commercial
      Leveraging of Technology
         Rules / Policy
            Refund of fare
               Lost , Misplaced , Torn or Mutilated Tickets
Levy of Clerkage Charge
Unused tickets on which no reservation has been made
Unused tickets on which reservation has been made
Unused Waitlited or RAC tickets or Waitlisted
Cancellation of E.Tickets
Refund on Tatkal Tickets
Refund on tickets booked against Military / Other Forces Warrants
Refund on tickets purchased on Credit Card
Refund of Security deposite for booking of Special Coaches and Train
Postponement or Preponement of journey on a reserved RAC or Waitlisted tickets
Non- commencement or missing of journey due to late running of trains
Application for refund PRS tickets in other circumstances
Cancellation charge when reservation for starting journey is confirmed and onward journey is not confirmed
Change of journey from lower class to higher class
Refund of certain fare on failure to provide air-conditioning facility in air-conditioned coaches


 
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Lost , Misplaced , Torn or Mutilated Tickets

REFUND ON LOST / MISPLACED / TORN / MUTILATED TICKETS

     

 i) No refund of fare in respect of a lost or misplaced ticket shall be granted . 

ii) Refund of fare shall be granted in respect of a torn or mutilated ticket if its genuineness and  authenticity are verifiable on the basis of the particulars visible on the face of the ticket . 

iii)  If the reservation status of a lost , misplaced , torn or mutilated ticket , at the time of receipt of the application for issuance of a duplicate ticket for the purpose of undertaking journey,is confirmed or RAC and that the duplicate ticket is sought before preparation of reservation chart  of the concerned train , the station master shall issue a duplicate ticket in lieu of the original ticket on payment of rupees fifty per passenger in case of second and sleeper class and rupees one hundred per passenger for other classes .

iv) If a duplicate ticket in lieu of a lost or misplaced reserved ticket is sought after preparation  of reservation chart of the concerned train , it shall be issued on payment of a charge equivalent to fifty per cent of the total fare . 

v)  No duplicate ticket shall be issued in respect of RAC tickets after preparation of  reservation chart of the concerned train . 

vi)  If duplicate ticket in lieu of a torn or mutilated reserved or RAC  ticket is sought after preparation of reservation chart of the concerned train , it shall be issued on payment of a charge equivalent  to twenty - five percent of the total fare .   

vii)  A duplicate ticket in respect of a party coach ticket or a special train ticket shall be issued upto the time of departure of the train , on payment of a charge equivalent to ten per cent of the total fare . 

viii)  No refund of fare shall be granted in respect of charges paid under sub-item (iii) , (iv) , (v) and (vi ) under item (9) except in cases where the lost or misplaced ticket is traced after  the issuance of a duplicate ticket and presented along with the duplicate ticket before departure  of the train and in that case charges collected toward the issuance of duplicate ticket shall be refunded after deducting five per cent therrof subject to a minimum deduction of rupees twenty.

 ix)   In case of journey is not undertaken , the cancellation charges on the original ticket shall  be determined as specified in these rules .

x)    on the oIf the passengers, who has paid excess charges in train on account of his reserved ticket or RAC ticket being lost, misplaced , torn or mutilated , makes an application to a railway  administration for grant of refund of the charges paid in train , the Chief Commercial Manager ( Refunds ) of that railway administration  may , after making such inquiry as he may deem necessary , grant refund of fare total charges realized in the train , after retaining the cancellation charges at fifty per cent of a single journey ticket fare per passenger provided that no one has taken refund earlier riginal ticket .  





Source : South Eastern Railway CMS Team Last Reviewed on: 16-04-2014  


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