Non-commencement or missing of journey due to late running of train
(i) No cancellation charge or clerk age shall be levied and full fare shall be refunded to all passengers holding reserved , RAC and waitlisted tickets , if the journey is not undertaken due to late running of the train by more than three hours of the scheduled departure of the train from the station commencing the journey subject to condition that :-
(a) The ticket is surrendered upto the actual departure of the train .
(b) The ticket is surrendered during the working hours of reservation office and at least forty eight hours before the scheduled departure of the train in which originally booked .
(ii) In case the ticket is cancelled or surrendered or if the request for refund of fare is filed online after the actual departure of the train , no refund of fare shall be admissible.
(iii) Where a passenger holding a ticket , with or without reservation , misses connection for continued journey by another train at any junction station owing to late running of the train by which he had been travelling , the fare for the travelled portion shall be retained and the balance amount of ticket shall be refunded as the fare for untravelled portion , without levying any cancellation charge or clerkage , if he surrenders the ticket for such refund within three hours of the the actual arrival of the train by which he had travelled and the refund of fare shall be granted at the junction station