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Levy of Clerkage Charge
Unused tickets on which no reservation has been made
Unused tickets on which reservation has been made
Unused Waitlited or RAC tickets or Waitlisted
Cancellation of E.Tickets
Refund on Tatkal Tickets
Refund on tickets booked against Military / Other Forces Warrants
Refund on tickets purchased on Credit Card
Refund of Security deposite for booking of Special Coaches and Train
Postponement or Preponement of journey on a reserved RAC or Waitlisted tickets
Lost , Misplaced , Torn or Mutilated Tickets
Application for refund PRS tickets in other circumstances
Cancellation charge when reservation for starting journey is confirmed and onward journey is not confirmed
Change of journey from lower class to higher class
Refund of certain fare on failure to provide air-conditioning facility in air-conditioned coaches


 
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Non- commencement or missing of journey due to late running of trains

Non-commencement or missing of journey due to late running of train


(i) No cancellation charge or clerk age shall be levied and full fare shall be refunded to all passengers holding reserved , RAC and waitlisted tickets , if the journey is not undertaken due to late running of the train by more than three hours of the scheduled departure of the train from the station commencing the journey subject to condition that :-

   (a) The ticket is surrendered upto the actual departure of the train .  

   (b) The ticket is surrendered during the working hours of reservation office  and at least forty         eight hours before the scheduled departure  of the train in which originally booked .

(ii) In case the ticket is cancelled or  surrendered  or if the request for refund of fare is filed online after the actual departure of the train , no refund of fare shall be admissible.
(iii) Where a passenger holding  a ticket , with or without reservation , misses connection for continued journey by another train at any junction station owing to late running of the train by which he had been travelling , the fare for the travelled portion shall be retained and the balance amount of ticket shall be refunded as the fare for untravelled portion , without levying any cancellation charge or clerkage , if he surrenders the ticket for such refund within three hours of the the actual arrival of the train by which he had travelled and the refund of fare shall be granted at the junction station  




Source : South Eastern Railway CMS Team Last Reviewed on: 16-04-2014  


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