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      Leveraging of Technology
         Rules / Policy
            Refund of fare
               Refund on tickets purchased on Credit Card
Levy of Clerkage Charge
Unused tickets on which no reservation has been made
Unused tickets on which reservation has been made
Unused Waitlited or RAC tickets or Waitlisted
Cancellation of E.Tickets
Refund on Tatkal Tickets
Refund on tickets booked against Military / Other Forces Warrants
Refund of Security deposite for booking of Special Coaches and Train
Postponement or Preponement of journey on a reserved RAC or Waitlisted tickets
Non- commencement or missing of journey due to late running of trains
Lost , Misplaced , Torn or Mutilated Tickets
Application for refund PRS tickets in other circumstances
Cancellation charge when reservation for starting journey is confirmed and onward journey is not confirmed
Change of journey from lower class to higher class
Refund of certain fare on failure to provide air-conditioning facility in air-conditioned coaches

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Refund on tickets purchased on Credit Card



Tickets purchased on credit cards can be cancelled and Credit Slip /Charge Slip obtained only at such reservation offices where credit card counters exists.

If you need to cancel your tickets at other stations where such counters are not available, please cancel your reservation and obtain a Ticket Deposit Receipt and then apply to CCM (Refunds) of the ticket issuing Zonal Railway. To obtain TDR & apply for refund , the provision mentioned under Item (10 ) above is applicable .

Source : South Eastern Railway CMS Team Last Reviewed : 14-04-2014  

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