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   Commercial
      Leveraging of Technology
         Rules / Policy
            Refund of fare
               Unused Waitlited or RAC tickets or Waitlisted
Levy of Clerkage Charge
Unused tickets on which no reservation has been made
Unused tickets on which reservation has been made
Cancellation of E.Tickets
Refund on Tatkal Tickets
Refund on tickets booked against Military / Other Forces Warrants
Refund on tickets purchased on Credit Card
Refund of Security deposite for booking of Special Coaches and Train
Postponement or Preponement of journey on a reserved RAC or Waitlisted tickets
Non- commencement or missing of journey due to late running of trains
Lost , Misplaced , Torn or Mutilated Tickets
Application for refund PRS tickets in other circumstances
Cancellation charge when reservation for starting journey is confirmed and onward journey is not confirmed
Change of journey from lower class to higher class
Refund of certain fare on failure to provide air-conditioning facility in air-conditioned coaches


 
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Unused Waitlited or RAC tickets or Waitlisted

                                        Unused wait listed or RAC tickets or wait listed


(A) If  a waitlisted ticket or RAC ticket is presented for cancellation , refund of fare shall be made after deducting the clerk age in the following manner , namely :- 


(i)   The ticket is presented for cancellation upto three hours after the actual departure of the train irrespective of the distance . 
(ii)   The passengers may get the tickets cancelled from any Passenger Reservation System  ( PRS ) counters or the designated current counters : 
(iii)    No refund of fare shall be granted on RAC ticket or waitlisted after three hours of the actual departure of the train .
 
(B) In case no current counters are available at the station originating the journey for night trains leaving between 21.00 hours and 06.00 hours ( actual departure ) , refund of fare shall be admissible at the station within first two hours after opening of reservation office . 

(C) In remote and hill areas as identified by the Zonal Railway with the prior approval of the General manager and printed in the time table , for night trains leaving between 19.00 hours and 06.00 hours ( actual departure ) refund shall be admissible at the station within first two hours after the opening of reservation or booking office , in case there is no reservation counters or booking office or current counters available in that area . 
(D) Where confirmed reservation has been provided to RAC or waitlisted ticket holder at any time upto the final preparation of reservation chart , such ticket shall be treated as a reserved ticket and cancellation charge shall be payable in accordance with item (3) above . 




Source : South Eastern Railway CMS Team Last Reviewed on: 14-04-2014  


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