South Eastern Railway

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Citizen Charter


	Way Leave Proposal

	Citizen Charter of Passenger Services

	Commercial Notification of Pvt Sdgs

	Allotment of Commercial Plots

	Refunds in divisional /Chief Comml Manager

	Passenger Ticketing

	Parcels

	Full Tariff Rate ( FTR ) Coach or Train Booking

	Freight Service

	Cleanliness

	Reply of Public Complaints

	Theft of Luggage

	Co-operation from Passengers

QUICK LINKS

Land Licensing ( connected with Railway Siding )

2.0 Land Licensing connected with Railway sidings:

Sl. No.

Service

Time limit

Single Window Agency

(to be contacted for)

2.1

Land Licensing ( New siding/Private Freight Terminal proposals)

Depends on the case(As multiple actions involved by the Party and by the Railway as mentioned in attached requirements/ methodology)

At South Eastern Railway Head Quarter Level :

Chief Engineer/General

cegserly@gmail.com / cge@ser.railnet.gov.in

At Divisional Level :

Sr. Divisional Engineer (Co-ordination)

Adra Division

Chakradharpur Division

srdencoord.ckp@gmail.com / srdenco@ckp.railnet.gov.in

Kharagpur Division

srdencokgp1@gmail.com / srdenco@kgp.railnet.gov.in

Ranchi Division

srdenco@rnc.railnet.gov.in

Source : South Eastern Railway CMS Team Last Reviewed : 29-11-2016

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