South Eastern Railway

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Citizen Charter

	Land Licensing ( connected with Railway Siding )

	Way Leave Proposal

	Citizen Charter of Passenger Services


	Allotment of Commercial Plots

	Refunds in divisional /Chief Comml Manager

	Passenger Ticketing

	Parcels

	Full Tariff Rate ( FTR ) Coach or Train Booking

	Freight Service

	Cleanliness

	Reply of Public Complaints

	Theft of Luggage

	Co-operation from Passengers

QUICK LINKS

Commercial Notification of Pvt Sdgs

1.0 a – Commercial Notification of Private Sidings:

(Greenfield projects) (When consultant is engaged)

Sl. No.

Service

Time limit

Single Window Agency
(to be contacted for progress/

non-compliance)

1.1

Commercial Notification of new Private Sidings

7 days from receipt of the Administrative Approval of COM and confirmation of distance/Siding Charge from Engineering/Accounts Branch

CCMFM

(ccmps@ser.railnet.gov.in)

1.0 b –Private Freight Terminal (Brown Field):
Sl. No.	Service	Time limit	Single Window Agency (to be contacted for progress/ non-compliance)
1.1	DPR approval	One month from date of receipt	ctpm@ser.railnet.gov.in
1.2	Engg. Drawing approval	One month from date of DPR approval	cpde@ser.railnet.gov.in
1.3	Completion Drawing	After approval of ESP	ce(g)@ser.railnet.gov.in
1.4	Administrative approval for commissioning	Within Completion time limit of 1 (One) year after final approval of CTPM	com@ser.railnet.gov.in
1.5	Commercial Notification	7 days from receipt of the Administrative Approval of COM	ccmps@ser.railnet.gov.in

1.0 c –Private Freight Terminal (Green Field):
Sl. No.	Service	Time limit	Single Window Agency (to be contacted for progress/ non-compliance)
1.1	DPR approval	One month from date of receipt	ctpm@ser.railnet.gov.in
1.2	Engg. Drawing approval	One month from date of DPR approval	cpde@ser.railnet.gov.in
1.3	Completion Drawing	After approval of ESP	ce(g)@ser.railnet.gov.in
1.4	Administrative approval for commissioning	Within Completion time limit of 3 (One) year after final approval of CTPM	com@ser.railnet.gov.in
1.5	Commercial Notification	7 days from receipt of the Administrative Approval of COM	ccmps@ser.railnet.gov.in

Source : South Eastern Railway CMS Team Last Reviewed : 16-11-2016

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