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      Compensation claims
         Goods / Parcel / Luggage
            Settlement of Claim

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Settlement of Claim

         a) Normally , the Claims Office of the railway is responsible for ensuring settlement of claims for loss , damage ,  
            destruction , deterioration , or non- delivery of animals and goods . Station Masters of certain important stations and 
            other officials are also authorized to deal with and dispose of petty claims valued up to Rs 400 per Railway Receipt  
            barring the claims arising out of -

                    i ) Consignments booked from or via railways within the territories outside India:

                    ii ) Consignments or package / packages forming part / parts of consignments not received at the destination :

                    iii ) Alleged  fall in market or other remote loss due to delay in delivery:

                    iv) Consignments booked at owner's risk : 

                    v) Consignments covered by Railway Receipts showing adverse remarks as to the compliance of prescribed    
                           packing conditions :

                    vi) Departmental claims , the  settlement of which is effected through book adjustments and 

                    vii) Claims preferred by Central or State Government . 

                    a) The names of the stations and other officials so authorized will be notified separately by each railway
                    administration , Station Masters and other so authorized officials are not permitted to delegate their powers in
                    respect of the settlement of petty claims .

                    Names of the nominated stations on S.E.Railway where claims upto Rs 400/- ( per case ) are to be settled by the  
                    Station Masters  / Managers and other supervisory staff. 

                    KHARAGPUR DIVISION
                    Kharagpur , Santragachi , Uluberia , Bauria , Bagnan , Kolaghat , Midnapur , Mecheda , Baripada , Rupsa , 
                    Balasore . 

                     ADRA DIVISION :
                     Adra , Bankura , Purulia , Bhaga , Burnpur , Vishnupur .

                    CHAKRADHARPUR DIVISION :

                   Tatanagar , Rourkela , Chakradharpur , Jhinkpani , Rajrangpur , Kandra , Noamundi , Bamra , Rajgangpur , 

                   Jharsuguda , Chaibasa , Sini , Dongaposi , Monoharpur , Birmitrapur , Rajkharswan , Barajamda .

                    RANCHI DIVISION :

                    Ranchi , Muri , Chandil , Hatia , Bokaro Steel City .

                     b) Claims should be entertained  only when the same is preferred within 6 months , from the date of booking of the 
                          consignment .

Source : South Eastern Railway CMS Team Last Reviewed : 26-08-2013  

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