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Citizen Charter

• Citizen Charter of Passenger Services
• Way Leave Proposal
• Land Licensing ( connected with Railway Siding )
• Commercial Notification of Pvt Sdgs
• Allotment of Commercial Plots
• Refunds in divisional /Chief Comml Manager
  • Ticket Deposite Receipt
• Passenger Ticketing
• Full Tariff Rate ( FTR ) Coach or Train Booking
• Parcels
• Freight Service
  • E payment Agreement
• Cleanliness
• Reply of Public Complaints
• Theft of Luggage
• Co-operation from Passengers

Divisions

• Adra
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• Chakradharpur
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  • SWATCH RAIL SWATCH BHARAT MISSION
    • SWACCH BHARAT ABHIYAN
      • SWACCH BHARAT MISSION CKP
• Kharagpur
  • RTI-सूचना का अधिकार
    • Voluntary Disclosure of Information u/s 4 of RTI Act 2005
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  • Administration
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  • HELPDESK
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  • Passenger Amenities
  • FREIGHT BUSINESS
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      • Notice for Expression of Interest
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      • Model Question Paper 1
      • Model Question Paper 2
    • Safety
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  • SCHOOL
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• Ranchi
  • About Ranchi Division
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  • Organisation Chart
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  • ECO-SMART STATIONS OF RNC DIVISION
    • Ranchi
    • Hatia
  • Telephone Directory
  • Tenders & Notifications
  • ORH Status

Department

• Accounts
  • Organisation Chart
  • Financial Review
  • 10 Days Report of Adv. Earnings
  • Asset Register
• Admin
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• Commercial
  • Passengers
    • Jurisdiction
      • South Eastern Railway
    • Refund of fare ( Coaching )
      • Refund Rules
    • Refund of freight
      • Application Form for Claim Refund of Freight / Overcharge of Goods / Parcel
    • Reservation
      • COMPUTERIZED RESERVATION
      • Know Your Ticket
      • Reservation Rules
      • Tatkal Reservation
      • Rail cum Hotel Booking
      • Rajdhani, JanShatabdi, Duronto
      • Rail Travelers Service Agents
    • Booking of Luggage & Parcel.
      • Booking of Luggage and Parcels
      • Booking of Tourist Cars and Reserved Carriages
      • Booking of Special Train
      • How to carry pet dogs
      • Booking of Parcels
      • City Booking Offices
    • Other Information
      • Platform Ticket
      • National Train Enquiry System
      • Information on availablity of reservation on Mobile Phone
      • Information on Train Running in Cable TV
      • Vigilance
      • Announcement of Train
      • Service Agents
      • City Booking Office
      • UTS
      • Coach Layout
      • Touch Screen Terminals
    • Rail Travel Concession
      • Concession Certificate
      • Rail Travel Concession
      • Rail Travel Concession available to various categories of passengers
    • Amenities
      • Bed- Rolls
      • Licensed Porters
      • Water Cooler
      • xxx
      • Duties of the Travelling Ticket Examiner
      • Duties of Coach Attendent
      • xxx
      • Wheel Chair and Stretchers
      • Retiring Rooms and Dormitories
      • Cloak Room
      • Medical Aid