In all cases of goods lost or damaged , a " missing and damaged goods report " must be prepared in Form Com / D-I Rev and submitted by stations to the Claims office . These reports must be submitted as soon as a consignment is delivered under qualified remarks and must not be detained till called for .
Missing and damaged goods reports must be numbered serially , separate series being used at large stations for goods and parcels including luggage . Copies of these reports should be retained at stations . Great care should be taken in the preparation of these reports and all the spaces provided must be carefully and legibly filled in . All the documents referred to in the form must accompany the missing and damaged goods report . Any other information , which , in the opinion of the Station Master , will help the settlement of the claim , must be furnished along with the report to avoid further references from the Claims Office . It should also be made clear in the missing and damaged goods report whether the person claiming the compensation was the invoiced consignee / endorsee or the Railway Receipt was endorsed in his favour and whether he is the rightful claimant for compensation .