SOUTH EASTERN RAILWAY
CANCELLATION OF MAIL/EXPRESS AND PASSENGER TRAINS
Kolkata, 21st March, 2020:
In view of JANTA CURFEW for prevention of COVID-19, it has been decided that all Mail/Express trains originating from South Eastern Railway between 04.00 hrs and 22.00 hrs of 22.03.2020 will remain cancelled.
All Passenger trains originating between midnight of 21/22.03.2020 to 22.00 hrs of 22.3.2020 will also remain cancelled.
However 32 EMU local trains in Howrah-Midnapur, Howrah-Amta, Panskura-Haldia and Panskura-Digha suburban section will run as bare minimum essential service.
The Press Release on cancellation and rescheduling of trains issued earlier today may kindly be ignored.
Consequent upon the above and for the convenience of the travelling passengers, the refund rules for PRS counter generated tickets in wake of COVID-19 will be relaxed as under:-
All rules for e-ticket remain same as passenger does not need to come to Station for refund of ticket.This relaxation is for journey period from 21st March - 15 April 2020.
Train cancelled by Railways for journey period 21 March - 15 April 2020
•Refund across counter can be taken on submission of Ticket upto 45 days from date of journey. (Instead of extant rule of 3 days/72 hours)
Train NOT cancelled. Passenger does NOT want to perform journey
•TDR (Ticket Deposit Receipt) can be filed within 30 days from date of journey at the station. (Instead of extant rule of 3 days)
•TDR can be submitted to CCO/ CCM Claims office for getting the refund with 60 days of filing of TDR, subject to verification from Train chart. (Instead of extant rule of 10 days)
•For passengers who want to cancel ticket through 139 can get refund across the counter within 30 days from date of journey. (Instead of extant rule of upto scheduled departure of the train.)
PASSENGERS ARE ADVISED TO AVAIL THE FACILITY AND AVOID COMING TO RAILWAY STATION DURING THE SPREAD OF VIRUS.