SOUTH EASTERN RAILWAY
e-FILES OF S E RAILWAY OFFICES UP 6 TIMES IN 5 MONTHS
e-OFFICE HELPED SER WORK FASTER AND PROVIDE BETTER SERVICE TO PASSENGERS
Kolkata, 9th September, 2020:
The lockdown and efforts of minimizing human/physical contacts in work place has pushed up the digital platform usage of South Eastern Railway (SER) replacing the manual filing system. This has helped SER officials continue working remotely even during lockdown and provide better service to passengers.
The number of digital files of South Eastern Railway offices on NIC e office platform, implemented by RailTel, has increased more than 6 times during the past 5 months (April-August 2020). Before lockdown the number of e-files generated by SER was 4449 and by end of August the number of e files created by users of SER has increased to 28557. The number of e-receipts generated by users of SER has also increased 15 times during this period. With usage of digital filing increasing rapidly, South Eastern Railway is in a fast track of adapting paperless office culture which will not only save operational cost but also reduce the carbon foot print.
The work of implementing e-office at Zonal HQ and Ranchi Division were completed before lockdown. e office at Adra, Chakradharpur and Kharagpur Divisions were completed remotely in April 2020 which helped officers work remotely and with minimal human contact during the lockdown period. A total number of 2529 of new users were added in the past four months for ease of work.
Due to availability of e-office, majority of file work in South Eastern Railway now can continue smoothly without physical presence in offices which is a boon in a time of crisis. RailTel has also provided Virtual Private Network connections to Railway officials for enabling them to process the file works remotely. Quick disposal of files and systematic, timely monitoring of pending files are some of the other immediate advantage of NIC e Office. S E Railway officials have been provided with rigorous training by RailTel teams to handle e-office platform efficiently. The officials of SER have been conditioned to give up the habit of using manual file system.