Accessibility Controls
5.0 Refunds in Divisional/Chief Commercial Managers' Office:
| Sl. No. | Service | Time limit | Single Window Agency (to be contacted for progress/ non-compliance) |
|---|---|---|---|
| 5.1 | Coaching Refunds | 60 days after submission of TDR & claim | Dy CCM/Ref |
| 5.2 | Goods Refunds | 60 days | Dy CCM/Ref |
| 5.3 | Shortage/damage/leading to complaints/open delivery etc. | 45 days | Dy CCM/Claims dccmcl@ser.railnet.gov.in |