i) No refund of fare in respect of a lost or misplaced ticket shall be granted .
ii) Refund of fare shall be granted in respect of a torn or mutilated ticket if its genuineness and authenticity are verifiable on the basis of the particulars visible on the face of the ticket .
iii) If the reservation status of a lost , misplaced , torn or mutilated ticket , at the time of receipt of the application for issuance of a duplicate ticket for the purpose of undertaking journey,is confirmed or RAC and that the duplicate ticket is sought before preparation of reservation chart of the concerned train , the station master shall issue a duplicate ticket in lieu of the original ticket on payment of rupees fifty per passenger in case of second and sleeper class and rupees one hundred per passenger for other classes .
iv) If a duplicate ticket in lieu of a lost or misplaced reserved ticket is sought after preparation of reservation chart of the concerned train , it shall be issued on payment of a charge equivalent to fifty per cent of the total fare .
v) No duplicate ticket shall be issued in respect of RAC tickets after preparation of reservation chart of the concerned train .
vi) If duplicate ticket in lieu of a torn or mutilated reserved or RAC ticket is sought after preparation of reservation chart of the concerned train , it shall be issued on payment of a charge equivalent to twenty - five percent of the total fare .
vii) A duplicate ticket in respect of a party coach ticket or a special train ticket shall be issued upto the time of departure of the train , on payment of a charge equivalent to ten per cent of the total fare .
viii) No refund of fare shall be granted in respect of charges paid under sub-item (iii) , (iv) , (v) and (vi ) under item (9) except in cases where the lost or misplaced ticket is traced after the issuance of a duplicate ticket and presented along with the duplicate ticket before departure of the train and in that case charges collected toward the issuance of duplicate ticket shall be refunded after deducting five per cent therrof subject to a minimum deduction of rupees twenty.
ix) In case of journey is not undertaken , the cancellation charges on the original ticket shall be determined as specified in these rules .
x) on the oIf the passengers, who has paid excess charges in train on account of his reserved ticket or RAC ticket being lost, misplaced , torn or mutilated , makes an application to a railway administration for grant of refund of the charges paid in train , the Chief Commercial Manager ( Refunds ) of that railway administration may , after making such inquiry as he may deem necessary , grant refund of fare total charges realized in the train , after retaining the cancellation charges at fifty per cent of a single journey ticket fare per passenger provided that no one has taken refund earlier riginal ticket .