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      Leveraging of Technology
         Rules / Policy
            Refund of fare
               Refund on tickets booked against Military / Other Forces Warrants
Levy of Clerkage Charge
Unused tickets on which no reservation has been made
Unused tickets on which reservation has been made
Unused Waitlited or RAC tickets or Waitlisted
Cancellation of E.Tickets
Refund on Tatkal Tickets
Refund on tickets purchased on Credit Card
Refund of Security deposite for booking of Special Coaches and Train
Postponement or Preponement of journey on a reserved RAC or Waitlisted tickets
Non- commencement or missing of journey due to late running of trains
Lost , Misplaced , Torn or Mutilated Tickets
Application for refund PRS tickets in other circumstances
Cancellation charge when reservation for starting journey is confirmed and onward journey is not confirmed
Change of journey from lower class to higher class
Refund of certain fare on failure to provide air-conditioning facility in air-conditioned coaches

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Refund on tickets booked against Military / Other Forces Warrants


Military personnel who cancel tickets issued against military concessional voucher which is partly paid in cash and partly paid through voucher given by the Defence Authorities, will be given refund for the cash portion only. The refund will be granted after deduction of due cancellation charges at the station itself. As regards the voucher portion necessary credit will be given to the Defence Authorities. In respect of tickets issued against military warrant, fully paid by the Defence Authorities, military personnel should cancel the reservation and surrender the tickets at the station and obtain a Ticket Deposit Receipt and apply for refund to CCM (Refunds) of TDR issuing Zonal Railway. Such military personnel should submit a formal claim letter for refund including CDA particulars original passenger foil of warrant and original ticket (if available) along with the TDR and name of stations where the warrant has exchanged.To obtain TDR and apply for refund time limit is 3 days & 10 days respectively after the scheduled departure of the train mentioned in Item No (10 ) above

Source : South Eastern Railway CMS Team Last Reviewed : 14-04-2014  

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