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5.0 Refunds in Divisional/Chief Commercial Managers' Office::

Sl. No.

Service

Time limit

 

Single Window Agency
(to be contacted for progress/ non-compliance)

5.1

 Coaching Refunds

60 days after submission of TDR & claim

Dy CCM/Ref

5.2

Goods  Refunds

60 days

Dy CCM/Ref

5.3

Shortage/damage/leading to complaints/open delivery etc.

45 days

Dy CCM/Claims

dccmcl@ser.railnet.gov.in




Source : South Eastern Railway CMS Team Last Reviewed on: 07-10-2016