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REFUND  RULE


The Railways permit refund on cancellation of unused and partially used tickets after deduction of cancellation charges. You can claim refund on such tickets. However, you must remember that your ticket should be surrendered within a prescribed time frame vis a vis the scheduled / actual departure time of the train. Depending on this time frame a specified amount or a percentage of fare will be deducted as cancellation charge. These are spelt out in greater details in the following table:

No: 1

Nature of ticket

Time Limit for Cancellation of Ticket

Cancellation charge per passenger

Tickets unused and unreserved

Within 3 hours of the issue of the ticket 

               Rs: 30/-

Unreserved tickets issued in advance

Upto 24 hours of the day preceding  day of journey

               Rs: 30/-

Unused WL/RAC tickets

Upto 30 minutes before the schedule  departure of the train

               Rs: 60/-

After the above prescribed time limit

       No refund

Unused confirmed tickets

More than 48 hours before the scheduled departure of the train

Rs: 240/- For 1A and EC Class

Rs: 200/- For 2A and FC Class

Rs: 180/-For 3A and CC Class

Rs: 120/-For SL Class

Rs: 60/-For 2S Class

Between 48 hours and upto 12 hours before the scheduled departure of the train

  25% of the fare paid

Within 12 hrs and upto 4hrs before the schedule departure of the train

 50% of the Fare paid

Subject to minimum cancellation charge

After the above prescribed time limit

No refund

Unused partially confirmed  family / group ticket in which some persons have confirmed reservation and others WL/RAC tickets

Upto 30 minutes before the scheduled departure .

Full refund of fare less clerk age charges  Rs: 60/-shall be admissible forconfirmed passengers also provided that the entire ticket is surrendered for cancellation.

Nature of ticket

Time Limit for Cancellation of Ticket

Cancellation charge per passenger

WL unused multiple journey ticket including Circular journey tickets

i)Reservation status of the first Lap of journey is waiting list /RAC

30 minutes before the scheduled departure of the train  


Rs: 60 /-






ii) Reservation status of the first lap of journey is confirmed

More than 48 hours before the scheduled departure of the train

Rs: 240/- for 1A and EC Class

Rs: 200/- for 2A and FC Class

Rs: 180/-for 3A and CC Class

Rs: 120/-for SL Class

Rs: 60/-for 2S Class


Between 48 hours and upto 12 hours before the scheduled departure of the train

25 % of the fare paid

Within  12 hours and  upto 4 hours before the schedule departure of the train

50% of the fare paid

Partially used Reserved tickets

Upto 3 daysafter arrival of the train where you terminated the journey

Fare for the travelled portion shall be retained and the balance amount of the ticket shall be refundable as the fare for the untraveled portion of journey

Nature of ticket

Time Limit for Cancellation of Ticket

Cancellation charge per passenger

Partially used Reserved tickets for Duronto/Rajdhani/Shatabdi/   JanShatabdi Trains

No Refund since break journey is not allowed on these trains.

Confirmed / RAC ticket of Suvidha Special Train

6hrs before the scheduled departure of the train

50% refund of fare subject to minimum flat cancellation charges

Rs: 240/- for 1A and EC Class

Rs: 200/- for 2A & FC Class

Rs: 180/-for 3A & CC Class

Rs: 120/-for SL Class

Rs: 60/-for 2S Class


NOTE:

  1. For night trains departing between 21.00 hours and 6 hours (actual departure) refund of fare shall be granted at the station within first 2 hours after opening of the Reservation Office.
  2. Conductors or TTE of the coach shall issue a certificate (Comp – P 44)/ excess fare tickets to the passenger who could not travel or less no of passengers travelling in a group, refund will be granted based on this certificate by the concerned Zonal Railway – CCM/ Refunds, but no refund shall be granted across the counter, but TDR may be issued to the passenger from the station within 3 days.

NO: 2 REFUND ON TICKETS ARISING OUT OF OTHER CIRCUMSTANCES


Reason for claiming Refund

Procedure for Refund

Time limit for claiming Refund

Amount Payable

Failure of AC

Produce a printed certificate from TTE along with the journey tickets at destination station

Within 20 hrs of arrival of the train

1A: Difference between 1A and FC fare(Mail/ Exp)for the distance AC was not working .

2A & 3A: Difference between 2A/ 3A and SL fare (Mail / Exp)for the distances AC was not working.

AC Chair Car : Difference between AC Chair Car & 2nd class fare( Mail/Exp) for the distance AC was not working

Refund under this system shall be granted for confirmed and RAC tickets in case of lower class travel failure of AC in coach

Travelling in lower class for want of accommodation

Produce printed certificate from the TTE along with your journey ticket

Within 2 days excluding journey date

( issuing of certificate )

Difference of fare between fare paid and fare for the class travelled

Late running of Trains by more than 3 hours confirmedRAC/WL ticket

Ticket to be surrendered upto  actual departure of the train

No cancellation/ clerk age charge shall be levied and full fare shall be refunded

Inability of Railways to provide accommodation to reserved passengers

Surrender your ticket at the journey commencing station

Within3 hours from the actualdeparture of train

Full refund without any deductions.

Missing connection for onward journey due to late running of train

Surrender your ticket at the junction station

Within 3 hours after actual arrival of the train which has been delayed

Full fare for untraveled portion after retaining fare for the travelled portion


Reason for claiming Refund

Procedure for Refund

Time limit for claiming Refund

Amount Payable

Dislocation of train services& Diversion of train :

a)Inability of Railway to make alternative arrangement

b)Passenger not willing to make use of the alternate arrangements made

c)Due to bandh, Rail roko etc

Divertionof train , Cancellation of train due to accidents, breaches or floods

Death /injury to a passenger in a Railway accident

Refund under this system shall be granted for reserved and RAC tickets in case of discontinuation of journey by passenger due to dislocation of train service accommodation not provided and cancellation of the train

Surrender your ticket

 Surrender your ticket

-----------------------

Surrender your ticket

Submission of ticket by passenger’s relatives

Within 3 days of the scheduled departure of train

 Within 3 days of the schedule departure of the train    

Refund will be granted at the station where journey is terminated within 3 days of the schedule departure of the train

 Within 3 days of the schedule departure of the train   

a)Full fare paid for the entire booked journey

b)Full fare for the untraveled portion after retaining fare for the travelled portion

c)Full fare for untraveled portion after retaining fare for the travelled portion

Full fare paid for the entire booked journey


NO: 3MISCELLANEOUS REFUND RULES

            REFUND ON COMBINED TICKETS


a) You may have reserved tickets where some passengers are wait listed and others confirmed. If such tickets are cancelled upto 30min before scheduled departure of the train . Refund will be given on confirmed passengers as well as wait listed passengers. Only a nominal clerk age charge per passenger will be deducted


b) Refund across the counter under Computerised Coaching Refund Scheme will not be granted under the following cases:

i) Not turn up passengers

ii) Less number of passengers travelling in groups

Refund under this system shall be granted for Confirmed and RAC tickets in case of Lower Class travel, failure of AC in coach, discontinuation of journey by passenger due to dislocation of train service, accommodation not provided and cancellation of trains. 

For Waiting list tickets refund will not be granted under the system but will continue to be granted as per existing Rule. 

c) If the passenger could not claim refund before the commencement of his journey, he should approach Train conductor /TTE after making necessary endorsement on the tickets and reservation chart. Train Conductor / TTE will issue free EFT which can be used to claim Refund for the passengers who have not travelled. Beyond the time limit you should apply to Chief Commercial Manager / Refund of ticket issuing Zonal Railway within 10 days.

NO:4

           REFUND ON LOST /MISPLACED/TORN/MUTILATED TICKETS

  • No refund is permitted on Lost / misplaced tickets. Please inform the nearest Reservation Office immediately about the lost ticket so that action can be taken to prevent fraudulent use on such tickets.
  • Refund on torn /mutilated tickets shall be admissible after deduction of due cancellation charge provided authenticity of such tickets can be verified from it

NO:4(a)

ISSUE OF DUPLICATE TICKET IN LIEU OF LOST /MISPLACED/TORN/MUTILATED TICKETS

Charged for issue duplicate tickets before preparation of Reservation Charts shall @ Rs: 50/- per passenger in SL & 2S class and @ Rs: 100/- per passenger for other classes.

Charge for issue of Duplicate ticket after preparation of Reservation Charts will be as under:

           I)   50% of total fare in case of Lost /Misplaced Reservation tickets subject to minimum of Rs 50/- per passenger in SL & 2S Class and Rs 100/- per passenger for other classes .

          11)  No duplicate ticket will be issued in case of Lost /Misplaced /RAC tickets  after

                  preparation of Reservation Chart .

         111) 25% of the total fare in case of Lost /Torn / Mutilated /Reserved /RAC tickets

  1. NO: 4(b)

    REFUND ON DUPLICATE TICKET

    If Lost ticket are traced subsequently and present along with a duplicate ticket before departure of the train, you will be entitled to a refund of the amount paid for your duplicate ticket. However 5% of the total amount will be deducted subject to a minimum of Rs; 20/- in case the journey is also not undertaken , the cancellation charges on the original tickets shall be determined as provided under Rules.

    If you have paid excess charges on train on account of confirmed /RAC ticket being lost /misplaced / torn / mutilated , you may apply to the Chief Commercial Manager/ Refund of the ticket issuing Zonal Railway for granting refund for the charges paid on train. The Railway administration may after making such enquiry as demand necessary grant refund of total charges realized on the train, after deducting the cancellation charges of 50% of the total fare provided no one has been taken refund earlier on the Original ticket.

    NO:5

    REFUND ON TICKETS BOOKED AGAINST MILITARY/ OTHER FORCES WARRANTS

    Military personnel, who cancel tickets issued against Military Concessional Vouchers which is partly paid in cash and partly paid through vouchers given by the Defence Authorities, will be given refund for the cash portion only. The refund will be granted after deduction of the due cancellation charges at the station itself. As regards for the voucher portion, necessary credit will be given to the Defence Authorities. In respect of tickets issued against Military Warrants , fully paid by Defence Authorities, Military personnel should cancel the Reservation and surrender the tickets at the station and obtain a TDR within 72 hours of the schedule departure of the train and apply for Refund to CCM/Refunds of the TDR issuing Zonal Railway within 10 days. Such Military personal should submit a formal claim letter for refund including CDA particulars in original foil of Warrant and original ticket ( if available ) along with the TDR and name of the station where the warrant has been exchanged.

    NO:6

    REFUND ON TICKETS ON CREDIT CARDS

    Tickets purchased on credit cards can be cancelled and Credit Slips/ Charge slips obtained only on such Reservation Office where Credit Card counter exists.

    If you need to cancel your tickets at other stations where such counters are not available please cancel your reservation and obtain a TDR (within 72 hours) and apply to CCM/Refunds of the ticket issuing Zonal Railway within 10 days.

    NO:7

    REFUND ON TATKAL TICKET

    No refund shall be granted on confirmed Tatkal Tickets.

    In case of Tatkal ticket on wait list, refund of fare shall be granted in accordance to rule - in 1( Unused WL / RAC ticket )

    .Refund on Tatkal Tickets : In case on a  party Tatkal/ Family tickets issued for travelled for more than 1 person,some person  have confirmed reservation and others are on waiting list, full refund of fare , less clerk age, shall be admissible for confirmed passengers also, provided that the entire Tatkal ticket is surrendered for cancellation up to  30 minutes before the scheduled departure of the train & refund in full on Tatkal ticket on dislocation of train service , divertion of train , Bandh , Rail Roko and cancellation of train due to accident , breaches of flood

    NO:8

    CANCELLATION AND REFUND OF ELECTRONIC RESERVATION SLIPS (‘E’ TICKETS)

    The electronic reservation slips cannot be cancelled in any regular counters of the Railways. The electronic reservation slips can only be cancelled online.

  

i.The ‘e’ ticket may be booked and cancelled through internet and the refund of fare shall be credited to the customers after deducting the charges applicable.

ii.In case a confirmed ‘e’ ticket refund of fare shall be granted on according to Rule No: 1

iii In case of RAC ‘e’ ticket refund of fare shall be granted with Rule:1( WL/RAC ticket)

iv In case of Wait listed ‘e’ ticket on which status of all passengers are waitlisted, name of all passengers booked on passengers name record( PNR) shall be dropped from the reservation charts and refund of fare shall be credited to the customer’s account after deducting the clerk age charges through system automatically.

v.In case a party ‘e’-ticket of a family ‘e’ ticket issued for travel for more than one person, some person having confirmed reservation and others are on WL / RAC, then in case of passengers on Waiting list not travelling, a certificate has to be obtained from the TTE/ Conductor to that effect and refund of fare shall be processed online through TDR including the details of the certificate issued by the Ticket checking staff

a).The online TDR shall be filed upto 72 hours of actual arrival of the train at passenger’s destination and original certificate issued by the ticket checking staff is to be send through post of IRCTC.
vi    The fare shall be refunded by IRCTC to the customer’s account after due verification,

vii    No refund of fare shall be admissible on e- ticket having confirmed reservation in case the ticket is not cancelled or TDR not  filed online after 4 hours after before scheduled departure of the train.
viii    No refund shall be admissible on RAC tickets in case the ticket is not cancelled or TDR not filed online up to 30 minutes before the scheduled  departure of the train.


    In case of Train cancellation , automatic refund of confirmed / RAC e- tickets shall be granted . No filing of TDR online for refund is required .

No: 9

POST PONEMENT OR PRE PONEMENT (MODIFICATION) OF JOURNEY ON A CONFIRMED/ RAC / WL TICKETS

1.The postponement / preponement ( modification ) of journey on confirmed or RAC or WL ticket shall be allowed on the same class and for the same destination or any higher class by the same train or by any other train for any subsequent / earlier days , subject to condition that :

i.The ticket is surrendered during the working hours of reservation Office and at least 48 hours before the scheduled departure of the train in which originally booked .

ii.The confirmed or RAC or WL accommodation is available in the train in which fresh reservation is required.

iii.In case of confirmed ticket fresh reservation fee for the class for which reservation is required is paid and:-

iv.In case RAC or WL ticket clerk age charge is paid.

 
2. In case of difference of fare for originally booked journey or revised journey the difference of  fare shall be refunded or recovered as the case may be subject to provision Sub Rule 1.

3. The postponement or preponement of journey under the Sub Rule 1 shall be allowed    only once.

 4.. The postponement or preponement of journey other than Tatkal ticket shall not be applicable against Tatkal Quota even on payment of Tatkal charges.

No. 10

 REFUND OF SECURITY DEPOSIT FOR BOOKING OF SPECIAL COACHES AND TRAIN

  • Claim for refund of Security Deposit should be made at the journey originating station within 30 days on completion of tour. Beyond this time limit the claim will be done to Chief Comml Manager of the concerned the Zonal Railway in which the originating station falls within 6 months of completion of the tour along with all original documents such as Special Ticket, CPTM’s letter, Folder, Money Receipt etc.
  • Application for refund of security deposit , overcharges if any will be made within 6 months . deposit –
  • For applications submitted after expiry time limit of 6 months, GM will have power to settle Time bar claim for refund of security deposit in consultation with FA & CAOs. The outer time limit for entertaining such refund claims will be subject to a maximum time frame of 3 years.

No. 11

         WHERE CAN YOU GET YOUR REFUND APPLICATION FOR REFUND OF PASSENGER   RESERVATION SYSTEM (PRS) TICKETS ON OTHER  CIRCUMSTANCES

  • For refund of fare under circumstances other than those specified in these rule or under circumstances like Bandh, Agitation or Flood etc the Passenger could not reach the Reservation Counter or Station or Current Counter for cancellation of tickets, in those cases a TDR shall be issued to the passenger and the passengers may apply for refund of fare within 10 days from the day of commencement of journey to the Chief Commercial Manager/Refund of the Railway Administration under whose jurisdiction the TDR issuing Station comes enclosing the original TDR.
  • In the circumstances specified in sub-rule (1), the TDR shall be issued only upto three days after the scheduled departure of the train.

 

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Source : South Eastern Railway CMS Team Last Reviewed on: 26-12-2016  


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