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Levy of Clerkage Charge
Unused tickets on which no reservation has been made
Unused tickets on which reservation has been made
Unused Waitlited or RAC tickets or Waitlisted
Cancellation of E.Tickets
Refund on Tatkal Tickets
Refund on tickets booked against Military / Other Forces Warrants
Refund on tickets purchased on Credit Card
Refund of Security deposite for booking of Special Coaches and Train
Postponement or Preponement of journey on a reserved RAC or Waitlisted tickets
Non- commencement or missing of journey due to late running of trains
Lost , Misplaced , Torn or Mutilated Tickets
Application for refund PRS tickets in other circumstances
Cancellation charge when reservation for starting journey is confirmed and onward journey is not confirmed
Change of journey from lower class to higher class
Refund of certain fare on failure to provide air-conditioning facility in air-conditioned coaches
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Refund of Freight


 
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REFUND  RULE

The Railways permit refund on cancellation of unused and partially used tickets after deduction of cancellation charges. You can claim refund on unreserved, reserved, waitlisted, RAC as well as partially used tickets. However, you must remember that your ticket should be surrendered within a prescribed Time frame Vis a Vis the scheduled / actual departure time of the train. Depending on this time frame a specified amount or a percentage of fare will be deducted as cancellation charge. These are spelt out in greater details in the following table:

No: 1

Nature of ticket

Time Limit for Cancellation of Ticket

Cancellation charge per passenger

Tickets unused and unreserved

Within 3 hours after the actual departure of the train

               Rs: 15/-

Unreserved ticketsissued in advance

Upto 24 hours of the day preceding the day of journey

               Rs: 15/-

Unused WL/RAC tickets

Upto 3 hours after the actual departure of the train

               Rs: 30/-

Unused Reserved tickets

More than 48 hours before the scheduled departure of the train

Rs: 120/- For 1A and EC Class

Rs: 100/- For 2A and FC Class

Rs: 90/-For 3A and CC Class

Rs: 60/-For SL Class

Rs: 30/-For 2S Class

Unused Reserved tickets

Within 48 hours and upto 6 hours before the scheduled departure of the train

Less than 6 hours before the scheduled departure and upto 2 hours after the actual departure of the train

    25%of the fare paid *

 

 

     50%of the fare paid*

Unused Reserved Family ticket

Within 6 hours before the scheduled departure and upto 2 hours after the actual departure of the train

 

 

*(Subject to minimum cancellation charge)

Less clerkage charges( Rs: 30/-)

More than one person,  some person have confirmed reservation and others Waitlisted, full refund of fare Less clerkage shall be admissible for confirmed passengers also provided that the entire ticket is surrendered for cancellation

Nature of ticket

Time Limit for Cancellation of Ticket

Cancellation charge per passenger

Unused multiple journey tickets including Circular journey tickets

Within 3 hours after scheduled departure of the train

             Rs: 30/-

i)Reservation status of the 1st Lap of journey is waiting list /RAC

 

 









ii) Reservation status of the 1st lap of journey is confirmed

 

  Within 3 hours after scheduled departure of the train If the ticket is not cancelled within the time limit mentioned above

 

 

More than 48 hours before the scheduled departure of the train 


Within 48 hours and upto 6 hours before the scheduled departure of the train

 

Less than 6 hours before the scheduled departure of the train and upto 2 hours after the actual departure of the train

             Rs: 30/- 

Less 10% for entire ticket subject to condonation by the Competent Authority*(Subject to minimum cancellation charge)

Rs: 120/- for 1A and EC Class

Rs: 100/- for 2A and FC Class

Rs: 90/-for 3A and CC Class

Rs: 60/-for SL Class

Rs: 30/-for 2S Class

25 % of the fare paid

 

50% of the fare paid

Partially used Reserved tickets

Within 24 hours after the arrival of the train where you terminated the journey

Less 50% of the fare for the untraveled portion of the journey after retaining fare for the travelled portion subject to a minimum fare for 100 kms

Partially used Combined tickets

Within 24 hours after the arrival of the train where you terminated the journey

Less 10% of the fare for the untraveled portion of the journey after retaining fare for the travelled portion subject to a minimum fare for 100 kms

Nature of ticket

Time Limit for Cancellation of Ticket

Cancellation charge per passenger

Partially used Reserved tickets for Duronto/Rajdhani/Shatabdi/Jan Shatabdi Trains

 

No Refund since the break of journey is not allowed on these trains


NOTE:

  1. For night trains departing between 21.00 hours and 6 hours ( actual departure) refund of fare shall be granted at the station either within the time limits specified above or within 2 hours after opening of the Reservation Office whichever is later.

  2. Conductors or TTE of the coach shall issue a certificate (Comp – P 44)/ excess fare tickets to the passengers who could not travel or less number of passengers travelling in a group, refund will be granted based on this certificate by the concerned Zonal Railway – CCM/ Refunds, but no refund shall be granted across the counter , but TDR may be issued to the passenger from the station within 3 days.

NO:2 REFUND ON TICKETS ARISING OUT OF OTHER CIRCUMSTANCES

Reason for claiming Refund

Procedure for Refund

Time limit for claiming Refund

Amount Payable

Failure of AC

Produce a printed certificate from the TTE along with the journey tickets at destination station

Within 20 hours of arrival of the train

1A: Difference between 1A and FC fare(Mail / Express)for the distance AC was not working

2A & 3A sleeper classes and Sleeper class– Difference between these fares ( Mail / Express)for the distance AC was not working

AC Chair Car – Difference between this and second class fare( Mail/ Express)for the distance AC was not working

Refund under this system shall be granted for Reserved and RAC tickets in case of lower class travel failure of AC in coach

Travelling in lower class for want of accommodation

Produce printed certificate from the TTE along with your journey ticket

Within 20 hours of arrival of the train

Difference of fare between fare paid and fare for the class travelled

Late running of Trains by more than 3 hours Reserved /RAC/WL ticket

 

Ticket to be surrendered upto the actual departure of the train

No cancellation / clerkage charge shall be levied and full fare shall be refunded

Inability of Railways to provide accommodation to reserved passengers


Surrender your ticket at the journey commencing station


Upto 3 hours of schedule departure of the train


Full refund without any deductions.

 

Missing connection for onward journey due to late running of train

Surrender your ticket at the junction station

Within 3 hours after actual arrival of the train which has been delayed

Full fare for untraveled portion after retaining fare for the travelled portion

 

Reason for claiming Refund

Procedure for Refund

Time limit for claiming Refund

Amount Payable

Dislocation of train services:

 

a)Inability of Railway to make alternative arrangement

b)Passenger not willing to make use of the alternate arrangements made

c)Due to bandh, Rail roko etc

 

Cancellation of train due to Accidents, breaches or floods

 

Death /injury to a passenger in a Railway accident

Refund under this system shall be granted for reserved and RAC tickets in case of discontinuation of journey by passenger due to dislocation of train service accommodation not provided and cancellation of the train

 

Surrender your ticket

 

 Surrender your ticket  

 

   

-----------------------

 

Surrender your ticket



 

  Submission of ticket by passenger’s relatives
 

Within 3 days of the scheduled departure of the train

 Within 3 days of the schedule departure of the train     


Refund will be granted at the station where journey is terminated


Within 3 days of the schedule departure of the train

 Within 3 days of the schedule departure of the train    

 

a)Full fare paid for the entire booked journey

 

  b)Full fare for the untraveled portion after retaining fare for the travelled portion


c)Full fare for untraveled portion after retaining fare for the travelled portion 

Full fare paid for the entire booked journey

 

  Full fare paid for the entire booked journey


NO:3MISCELLANEOUS REFUND RULES

REFUND ON COMBINED TICKETS

  1. You may have reserved tickets where some passengers are wait listed and others confirmed. If such tickets are cancelled within 6 hours before scheduled departure of the train and upto 2 hours after the actual departure of the train , Refund will be given on confirmed passengers as well as wait listed passengers. Only a nominal clerkage charge per passenger will be deducted.

b) Refund across the counter under Computerised Coaching Refund Scheme will not be granted under the following cases:

i) Not turn up passengers

ii) Less number of passengers travelling in groups

Refund under this system shall be granted for Reserved and RAC tickets in case of Lower Class travel, failure of AC in coach, discontinuation of journey by passenger due to dislocation of train service , accommodation not provided and cancellation of trains. For Waiting list tickets refund will not be granted under ths system but will continue to be granted as per existing Rule. 

  1. If the passenger could not claim refund before the commencement of your journey, he should approach Train conductor /TTE after making necessary endorsement on the tickets and reservation chart. Train Conductor / TTE will be issued free EFT which can be used to claim Refund for the passengers who have not travelled. Beyond the time limit you should apply to Chief Commercial Manager / Refund of ticket issuing Zonal Railway within 10 days.

NO:4

REFUND ON LOST /MISPLACED/TORN/MUTILATED TICKETS

  • No refund is permitted on Lost / misplaced tickets. Please inform the nearest Reservation Office immediately about the lost your ticket so that action can be taken to prevent fraudulent use on such tickets.

  • Refund on torn /mutilated tickets shall be admissible after deduction of due cancellation charge provided authenticity of such tickets can be verified from it.

    NO:4(a)

    ISSUE OF DUPLICATE TICKET IN LIEU OF LOST /MISPLACED/TORN/MUTILATED TICKETS

    Charged for issue duplicate tickets before preparation of Reservation Chartsshall @ Rs: 50/- per passenger in SL & 2S class and @ Rs: 100/- per passenger for other classes.

    Charge for issue of Duplicate ticket after preparation of Reservation will be as under:

  1. 50% of total fare in case of Lost /Misplaced Reservation tickets

  2. No duplicate ticket will be issued in case of Lost /Misplaced /RAC /WL tickets

  3. 25% ofthe total fare in case of Lost /Torn / Mutilated /Reserved /RAC tickets

    NO: 4(b)

    REFUND ON DUPLICATE TICKET

    If Lost ticket are traced subsequently and present along with a duplicate ticket before departure of the train, you will be entitled to a refund of the amount paid for your duplicate ticket. However 5% of the total amount will be deducted subject to a minimum of Rs; 30/- in case the journey is also not undertaken , the cancellation charges on the original ticketsshall be determined as provided under Rules.

    If you have paid excess charges on train on account of reserved /RAC ticket being lost /misplaced / torn / mutilated , you may apply to the Chief Commercial Manager/ Refundof the ticket issuing Zonal Railway for granting refund for the charges paid on train. The Railway administration may after making such enquiry as demand necessary grant refund of total charges realized on the train, after deducting the cancellation charges of 50% of the total fare provided no one has been taken refund earlier on the Original ticket .

    NO:5

    REFUND ON TICKETS BOOKED AGAINST MILITARY/ OTHER FORCES WARRANTS

    Military personnel, who cancel tickets issue against Military Concessional Vouchers which is partly paid in cash and partly paid through vouchers given by the Defence Authorities, will be given refund for the cash portion only. The refund will be granted after deduction of the due cancellation charges at the station itself. As regards for the voucher portion, necessary credit will be given to the Defence Authorities. In respect of tickets issued against Military Warrants , fully paid by Defence Authorities, Military personnel should cancel the Reservation and surrender the tickets at the station and obtain a TDR within 72 hours of the schedule departure of the train and apply for Refund to CCM/Refunds of the TDR issuing Zonal Railway within 10 days. Such Military personal should submit a formal claim letter for refund including CDA particulars in original foil of Warrant and original ticket ( if available ) along with the TDR and name of the station where the warrant has been exchanged.

    NO:6

    REFUND ON TICKETS ON CREDIT CARDS

    Tickets purchased on credit cards can be cancelled and Credit Slips/ Charge slips obtained only on such Reservation Office where Credit Card counter exists.

    If you need to cancel your tickets at other stations where such counters are not available please cancel your reservation and obtain a TDR (within 72 hours) and apply to CCM/Refunds of the ticket issuing Zonal Railway within 10 days.

    NO:7

    REFUND ON TATKAL TICKETS

    No refund shall be granted on confirmed Tatkal Tickets

    In case of Tatkal ticket on waitlist, refund of fare shall be granted in accordance to Rule No: 1( Unused WL/RAC ticket)

    Refund on Tatkal Tickets: - In case on a party Tatkal/Family Tatkal Tickets issued for travelled for more than 1 person, some person have confirmed reservation and others are on Waiting List, full refund of fare less clerk age, shall be admissible for confirmed passengers also, provided that the entire Tatkal ticket is surrendered for cancellation within 6 hours before the scheduled departure of the train or upto 2 hours of the actual departure of the train.

    NO:8

    CANCELLATION AND REFUND OF ELECTRONIC RESERVATION SLIPS (‘E’ TICKETS)

    The electronic reservation slips cannot be cancelled in any regular counters of the Railways. The electronic reservation slips can only be cancelled online.

  1. The ‘e’ ticket may be booked and cancelled through internet and the refund of fare shall be credited to the customers after deducting the charges applicable.

  2. In case a confirmed ‘e’ ticket refund of fare shall be granted on according to Rule No: 1

  3. In case of RAC ‘e’ ticket refund of fare shall be granted with Rule:1( WL/RAC ticket)

  4. In case of Wait listed ‘e’ ticket on which status of all passengers are waitlisted, name of all passengers booked on passengers name record( PNR) shall be droppedfrom the reservation charts and refund of fare shall be credited to the customer’s accountafter deducting the clerk age charges through system automatically.

  5. In case a party ‘e’-ticket of a family ‘e’ ticket issued for travel for more than one person, some person having confirmed reservation and others are on waiting list / RAC, then in case of passengers on Waiting list not travelling, a certificate has to be obtained from the TTE/ Conductor to that effect and refund of fare shall be processed online through TDR including the details of the certificate issued by the Ticket checking staff.

  1. The online TDR shall be filed upto 72 hours of actual arrival of the train at passenger’s destination and original certificate issued by the ticket checking staff is to be send through post of IRCTC.

  1. The fare shall be refunded by IRCTC to the customer’s account after due verification.

  2. No refund of fare shall be admissible on e- ticket having confirmed reservation in case the request refund is filed online after 2 hours after actual departure of the train.

  3. No refund shall be admissible on RAC tickets in case the request for refund is filed online after 3 hours after actual departure of the train.

    No: 9

    POST PONEMENT OR PRE PONEMENT (MODIFICATION) OF JOURNEY ON A RESERVED, RAC OR WAITLISTED TICKETS

  1. The post ponement / preponement (modification)of journey on confirmed or RAC or WL ticket shall be allowed on the same class and for the same destination or any higher class by the same train or by any other train for any subsequent days , subject to condition that :

  1. The ticket is surrendered during the working hours of reservation Office and at least 48 hours before the scheduled departure of the train in which originally booked.

  2. Theconfirmed or RAC or WL accommodation is available in the train in which fresh reservation is required.

  3. In case of confirmed ticket fresh reservation fee for the class for which reservation is required is paid and:-

  4. In case RAC or WL ticket clerk age charge is paid.

  1. In case of difference of fare for originally booked journey or revised journey the difference offare shall be refunded or recovered as the case may be subject to provision Sub Rule 1.

  2. The postponement and pre ponement of journey under the Sub Rule 1 shall be allowed only once.

  3. The postponement or pre ponement of journey other than Tatkal ticket shall not be applicable against Tatkal Quota even on payment of Tatkal charges.

No. 10

 REFUND OF SECURITY DEPOSIT FOR BOOKING OF SPECIAL COACHES AND TRAIN

  • Claim for refund of Security Deposit should be made at the journey originating station within 6 months of completion of the tour along with all original documents such as Special Ticket, CPTM’s letter, Folder, Money Receipt etc.

  • Application for refund security deposit , additional security deposit – will be made within 6 months for applications submitted after expiry time limit of 6 months, GM will have power to settle Time bar claim for refund of security deposit in consultation with FA & CAOs. The outer time limit for entertaining such refund claims will be subject to a maximum time frame of 3 years.

No. 11

WHERE CAN YOU GET YOUR REFUND APPLICATION FOR REFUND OF PASSENGER RESERVATION SYSTEM (PRS) TICKETS ON OTHER CIRCUMSTANCES

  • For refund of fare under circumstances other than those specified in these rule or under circumstances like Bandh, Agitation or Flood etc the Passenger could not reach the Reservation Counter or Station or Current Counter for cancellation of tickets, in those cases a TDR shall be issued to the passenger and the passengers may apply for refund of fare within 10 days from the day of commencement of journey to the Chief Commercial Manager/Refund of the Railway Administration under whose jurisdiction the TDR issuing Station comes enclosing the original TDR.

  • In the circumstances specified in sub-rule (1), the TDR shall be issued only upto three days after the scheduled departure of the train.

 




Source : South Eastern Railway CMS Team Last Reviewed on: 18-05-2015  


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